Support for your Prima 4

Photo-quality printing High volume issuance

Create support case Register printer

Please read this first

Due to the technology involved in printing onto plastic cards, it is vital to clean your printer regularly to avoid jams and film breakages. Cleaning your printer should always be your first step should an issue arise. Visit our YouTube channel to find out how to clean your printer

Prima Laminator User Guides

Please find below the User guides for both Prima Uno and Duo Laminators. Prima451 = Uno / Single Sided Prima452 = Duo / Double Sid...

Prima User Manual

The User Manual explains how to setup your Prima 4 and Prima 8 Printer. It also provides help and information about operation, settings and...

Blank ID Card Templates

The templates on this page are intended to provide a simple way to establish basic printing for your ID Cards. They are not intended as a replacement...

How do I use my Magicard printer?

We sometimes get enquiries from people who find themselves having to use a printer they are unfamiliar with. Maybe somebody left the business an...

Printers Currently Supported for Out of Warranty Repairs

Magicard Ltd.’s intentions are to support / repair a product for five years after last date of manufacture where possible. *Legacy printers not l...

GDPR & Security Erase Feature

The Prima 4 & Prima 8 printer has a feature to be compliment with GDPR & Security Erase Feature known as Security Erase. When enabled in th...

Correct Cleaning Card for your Magicard Printer

It is essential to use the correct cleaning card for your model of Magicard Printer. You will be able to purchase cleaning kits from your Magicard...

How do I know if my computer has USB 3.0 ports?

Cmd + Space: start typing 'System Profiler' or find it from Mission Control or: Click the Apple icon located in...

Prima Driver (4 & 8)

Magicard Prima 4 / Prima 8 drivers for 300DPI and 600 DPI versions. Release Date: 27/06/2024 300dpi printer models are de...

Prima 4 Firmware

This is the latest Firmware for the Magicard Prima 4 (ONLY) Download the .ZIP File below Then follow the instructions in the Prima 4 Firmwa...

Prima Laminator User Guide

User Guides for Uno & Duo Laminators can be downloaded below.

Cleaning the Prima 4 & Prima 8

Please follow the steps below to clean your Prima 4 & Prima 8. ⚠️ The minumum cleaning frequency we advise for the Prima 4 & 8 is ever...

TeamViewer Remote Help

Click your Operating System image below to begin the downloading our Magicard Quick Support file directly from the TeamViewer website. [caption id=...

Does the Prima 4 or Prima 8 printer have a Pass Through mode?

The Prima 4 & 8 Printers cannot be used in "Pass Through" mode and move a card directly to the laminating unit without printing. (i.e. cards that...

Can not print to Prima 4 printer after Ethernet driver install.

When installing Ethernet driver on a Prima 4 do not select an existing port. This option is only for previous installs of the Prima 4. If this i...

Jam Turnover 91 on Prima 4 & Prima 8

Jam Turnover 91 is seen immediately at power on. Sometimes after a Card Jam Error the Turnover Module inside the printer can be in a position which...

Jam Turnover 91 on Prima 4 & Prima 8

Jam Turnover 91 is seen immediately at power on. Sometimes after a Card Jam Error the Turnover Module inside the printer can be in a position which...

Correct Cleaning Card for your Magicard Printer

It is essential to use the correct cleaning card for your model of Magicard Printer. You will be able to purchase cleaning kits from your Magicard...

Cleaning the Prima 4 & Prima 8

Please follow the steps below to clean your Prima 4 & Prima 8. ⚠️ The minumum cleaning frequency we advise for the Prima 4 & 8 is ever...

How do I know if my computer has USB 3.0 ports?

Cmd + Space: start typing 'System Profiler' or find it from Mission Control or: Click the Apple icon located in...

Can not print to Prima 4 printer after Ethernet driver install.

When installing Ethernet driver on a Prima 4 do not select an existing port. This option is only for previous installs of the Prima 4. If this i...

Prima Driver (4 & 8)

Magicard Prima 4 / Prima 8 drivers for 300DPI and 600 DPI versions. Release Date: 27/06/2024 300dpi printer models are de...

How do I know if my computer has USB 3.0 ports?

Cmd + Space: start typing 'System Profiler' or find it from Mission Control or: Click the Apple icon located in...

Can not print to Prima 4 printer after Ethernet driver install.

When installing Ethernet driver on a Prima 4 do not select an existing port. This option is only for previous installs of the Prima 4. If this i...

GDPR & Security Erase Feature

The Prima 4 & Prima 8 printer has a feature to be compliment with GDPR & Security Erase Feature known as Security Erase. When enabled in th...

Does the Prima 4 or Prima 8 printer have a Pass Through mode?

The Prima 4 & 8 Printers cannot be used in "Pass Through" mode and move a card directly to the laminating unit without printing. (i.e. cards that...

Correct Cleaning Card for your Magicard Printer

It is essential to use the correct cleaning card for your model of Magicard Printer. You will be able to purchase cleaning kits from your Magicard...

Jam Turnover 91 on Prima 4 & Prima 8

Jam Turnover 91 is seen immediately at power on. Sometimes after a Card Jam Error the Turnover Module inside the printer can be in a position which...

How do I use my Magicard printer?

We sometimes get enquiries from people who find themselves having to use a printer they are unfamiliar with. Maybe somebody left the business an...

How do I know if my computer has USB 3.0 ports?

Cmd + Space: start typing 'System Profiler' or find it from Mission Control or: Click the Apple icon located in...

Prima Laminator User Guides

Please find below the User guides for both Prima Uno and Duo Laminators. Prima451 = Uno / Single Sided Prima452 = Duo / Double Sid...

Prima User Manual

The User Manual explains how to setup your Prima 4 and Prima 8 Printer. It also provides help and information about operation, settings and...

Blank ID Card Templates

The templates on this page are intended to provide a simple way to establish basic printing for your ID Cards. They are not intended as a replacement...

How do I use my Magicard printer?

We sometimes get enquiries from people who find themselves having to use a printer they are unfamiliar with. Maybe somebody left the business an...

Correct Cleaning Card for your Magicard Printer

It is essential to use the correct cleaning card for your model of Magicard Printer. You will be able to purchase cleaning kits from your Magicard...

Prima 4 Firmware

This is the latest Firmware for the Magicard Prima 4 (ONLY) Download the .ZIP File below Then follow the instructions in the Prima 4 Firmwa...

Cleaning the Prima 4 & Prima 8

Please follow the steps below to clean your Prima 4 & Prima 8. ⚠️ The minumum cleaning frequency we advise for the Prima 4 & 8 is ever...

TeamViewer Remote Help

Click your Operating System image below to begin the downloading our Magicard Quick Support file directly from the TeamViewer website. [caption id=...

Blank ID Card Templates

The templates on this page are intended to provide a simple way to establish basic printing for your ID Cards. They are not intended as a replacement...

Prima Driver (4 & 8)

Magicard Prima 4 / Prima 8 drivers for 300DPI and 600 DPI versions. Release Date: 27/06/2024 300dpi printer models are de...

Prima 4 Firmware

This is the latest Firmware for the Magicard Prima 4 (ONLY) Download the .ZIP File below Then follow the instructions in the Prima 4 Firmwa...

Correct Cleaning Card for your Magicard Printer

It is essential to use the correct cleaning card for your model of Magicard Printer. You will be able to purchase cleaning kits from your Magicard...

Blank ID Card Templates

The templates on this page are intended to provide a simple way to establish basic printing for your ID Cards. They are not intended as a replacement...

Direct technical support

Create online support tickets with our industry leading and experienced support staff. Sign up

Register your products

What customers say about our support...

Fragen wurden beantwortet, auch wen eine Kurzanleitung für das programm weiterhin fehlt

Printer model: Pronto100

I appreciate the service I received during this support ticket. I appreciate being able to correspond via email and I appreciate being able to make contact with you fairly easily. It is very difficult to be able to make contact with people at many companies, but it was very easy to get in touch with you. I appreciate your support and service and am happy to leave a 5 star rating!

Printer model: Rio Pro

Great Job! I was impressed that the printer problems were fixed quickly and returned to me and packaged properly so it was returned to me in great condition, and nothing broke. Nice job! Thanks for your good service!

Printer model: Rio Pro

This is my 1st interaction w/MagiCard Service, they responded immediately, resolved the issue and stood behind their warranty.

Printer model: Magicard 600

The support team was very responsive and provided the information needed to address the issue.

Printer model: Rio Pro

Global support centres

UK

Magicard Ltd (HQ)
Waverley House Hampshire Road Granby Industrial Estate
Weymouth, DT4 9XD
United Kingdom

USA

Brady (North America)
148 E. Stiegel St
Manheim, 17545
United States

Europe

Brady (Belgium)
Poldergotestraat 9
Zele, 9240
Belgium

Middle East

Magicard (Sales & Support Hub)
5WB (West Wing) Office 446
Dubai Airport Free Zone, 371564
United Arab Emirates

Please read this first

Direct technical support

Register your products

What customers say about our support...

UK

USA

Europe

Middle East

Magicard main site

Magicard Partner Portal

Magicard Marketing Portal