Support for your Prima 4
Photo-quality printing High volume issuance
Please read this first
Due to the technology involved in printing onto plastic cards, it is vital to clean your printer regularly to avoid jams and film breakages. Cleaning your printer should always be your first step should an issue arise. Visit our YouTube channel to find out how to clean your printer
Prima Laminator User Guides
Please find below the User guides for both Prima Uno and Duo Laminators. Prima451 = Uno / Single Sided Prima452 = Duo / Double Sid...
Read morePrima User Manual
The User Manual explains how to setup your Prima 4 and Prima 8 Printer. It also provides help and information about operation, settings and...
Read moreBlank ID Card Templates
The templates on this page are intended to provide a simple way to establish basic printing for your ID Cards. They are not intended as a replacement...
Read moreHow do I use my Magicard printer?
We sometimes get enquiries from people who find themselves having to use a printer they are unfamiliar with. Maybe somebody left the business an...
Read morePrinters Currently Supported for Out of Warranty Repairs
Magicard Ltd.’s intentions are to support / repair a product for five years after last date of manufacture where possible. *Legacy printers not l...
Read moreGDPR & Security Erase Feature
The Prima 4 & Prima 8 printer has a feature to be compliment with GDPR & Security Erase Feature known as Security Erase. When enabled in th...
Read moreCorrect Cleaning Card for your Magicard Printer
It is essential to use the correct cleaning card for your model of Magicard Printer. You will be able to purchase cleaning kits from your Magicard...
Read moreHow do I know if my computer has USB 3.0 ports?
Cmd + Space: start typing 'System Profiler' or find it from Mission Control or: Click the Apple icon located in...
Read morePrima Driver (4 & 8)
Magicard Prima 4 / Prima 8 drivers for 300DPI and 600 DPI versions. Release Date: 27/06/2024 300dpi printer models are de...
Read morePrima 4 Firmware
This is the latest Firmware for the Magicard Prima 4 (ONLY) Download the .ZIP File below Then follow the instructions in the Prima 4 Firmwa...
Read moreCleaning the Prima 4 & Prima 8
Please follow the steps below to clean your Prima 4 & Prima 8. ⚠️ The minumum cleaning frequency we advise for the Prima 4 & 8 is ever...
Read moreTeamViewer Remote Help
Click your Operating System image below to begin the downloading our Magicard Quick Support file directly from the TeamViewer website. [caption id=...
Read moreDoes the Prima 4 or Prima 8 printer have a Pass Through mode?
The Prima 4 & 8 Printers cannot be used in "Pass Through" mode and move a card directly to the laminating unit without printing. (i.e. cards that...
Read moreCan not print to Prima 4 printer after Ethernet driver install.
When installing Ethernet driver on a Prima 4 do not select an existing port. This option is only for previous installs of the Prima 4. If this i...
Read moreJam Turnover 91 on Prima 4 & Prima 8
Jam Turnover 91 is seen immediately at power on. Sometimes after a Card Jam Error the Turnover Module inside the printer can be in a position which...
Read moreJam Turnover 91 on Prima 4 & Prima 8
Jam Turnover 91 is seen immediately at power on. Sometimes after a Card Jam Error the Turnover Module inside the printer can be in a position which...
Read moreCorrect Cleaning Card for your Magicard Printer
It is essential to use the correct cleaning card for your model of Magicard Printer. You will be able to purchase cleaning kits from your Magicard...
Read moreCleaning the Prima 4 & Prima 8
Please follow the steps below to clean your Prima 4 & Prima 8. ⚠️ The minumum cleaning frequency we advise for the Prima 4 & 8 is ever...
Read moreHow do I know if my computer has USB 3.0 ports?
Cmd + Space: start typing 'System Profiler' or find it from Mission Control or: Click the Apple icon located in...
Read moreCan not print to Prima 4 printer after Ethernet driver install.
When installing Ethernet driver on a Prima 4 do not select an existing port. This option is only for previous installs of the Prima 4. If this i...
Read morePrima Driver (4 & 8)
Magicard Prima 4 / Prima 8 drivers for 300DPI and 600 DPI versions. Release Date: 27/06/2024 300dpi printer models are de...
Read moreHow do I know if my computer has USB 3.0 ports?
Cmd + Space: start typing 'System Profiler' or find it from Mission Control or: Click the Apple icon located in...
Read moreCan not print to Prima 4 printer after Ethernet driver install.
When installing Ethernet driver on a Prima 4 do not select an existing port. This option is only for previous installs of the Prima 4. If this i...
Read moreGDPR & Security Erase Feature
The Prima 4 & Prima 8 printer has a feature to be compliment with GDPR & Security Erase Feature known as Security Erase. When enabled in th...
Read moreDoes the Prima 4 or Prima 8 printer have a Pass Through mode?
The Prima 4 & 8 Printers cannot be used in "Pass Through" mode and move a card directly to the laminating unit without printing. (i.e. cards that...
Read moreCorrect Cleaning Card for your Magicard Printer
It is essential to use the correct cleaning card for your model of Magicard Printer. You will be able to purchase cleaning kits from your Magicard...
Read moreJam Turnover 91 on Prima 4 & Prima 8
Jam Turnover 91 is seen immediately at power on. Sometimes after a Card Jam Error the Turnover Module inside the printer can be in a position which...
Read moreHow do I use my Magicard printer?
We sometimes get enquiries from people who find themselves having to use a printer they are unfamiliar with. Maybe somebody left the business an...
Read moreHow do I know if my computer has USB 3.0 ports?
Cmd + Space: start typing 'System Profiler' or find it from Mission Control or: Click the Apple icon located in...
Read morePrima Laminator User Guides
Please find below the User guides for both Prima Uno and Duo Laminators. Prima451 = Uno / Single Sided Prima452 = Duo / Double Sid...
Read morePrima User Manual
The User Manual explains how to setup your Prima 4 and Prima 8 Printer. It also provides help and information about operation, settings and...
Read moreBlank ID Card Templates
The templates on this page are intended to provide a simple way to establish basic printing for your ID Cards. They are not intended as a replacement...
Read moreHow do I use my Magicard printer?
We sometimes get enquiries from people who find themselves having to use a printer they are unfamiliar with. Maybe somebody left the business an...
Read moreCorrect Cleaning Card for your Magicard Printer
It is essential to use the correct cleaning card for your model of Magicard Printer. You will be able to purchase cleaning kits from your Magicard...
Read morePrima 4 Firmware
This is the latest Firmware for the Magicard Prima 4 (ONLY) Download the .ZIP File below Then follow the instructions in the Prima 4 Firmwa...
Read moreCleaning the Prima 4 & Prima 8
Please follow the steps below to clean your Prima 4 & Prima 8. ⚠️ The minumum cleaning frequency we advise for the Prima 4 & 8 is ever...
Read moreTeamViewer Remote Help
Click your Operating System image below to begin the downloading our Magicard Quick Support file directly from the TeamViewer website. [caption id=...
Read moreBlank ID Card Templates
The templates on this page are intended to provide a simple way to establish basic printing for your ID Cards. They are not intended as a replacement...
Read morePrima Driver (4 & 8)
Magicard Prima 4 / Prima 8 drivers for 300DPI and 600 DPI versions. Release Date: 27/06/2024 300dpi printer models are de...
Read morePrima 4 Firmware
This is the latest Firmware for the Magicard Prima 4 (ONLY) Download the .ZIP File below Then follow the instructions in the Prima 4 Firmwa...
Read moreCorrect Cleaning Card for your Magicard Printer
It is essential to use the correct cleaning card for your model of Magicard Printer. You will be able to purchase cleaning kits from your Magicard...
Read moreBlank ID Card Templates
The templates on this page are intended to provide a simple way to establish basic printing for your ID Cards. They are not intended as a replacement...
Read moreGlobal support centres
UK
Magicard Ltd (HQ)
Waverley House Hampshire Road Granby Industrial Estate
Weymouth, DT4 9XD
United Kingdom
USA
Brady (North America)
148 E. Stiegel St
Manheim, 17545
United States
Europe
Brady (Belgium)
Poldergotestraat 9
Zele, 9240
Belgium
Middle East
Magicard (Sales & Support Hub)
5WB (West Wing) Office 446
Dubai Airport Free Zone, 371564
United Arab Emirates
